Urgent police warning: Be aware of courier fraud

Residents are urged to be on their guard against cold callers at the door following continued reports of courier fraud.

We have received numerous reports of this criminal activity in the south of the county in the last week.

Most recently, on Monday 8th February, we received four reports from concerned residents in the Burntwood and Lichfield areas. They had received a phone call from a man claiming to be a police officer from the Metropolitan Police. The residents were told that a debit/credit card had been cloned and a suspect was in custody in connection with this in the London area.

Residents were then told someone would be calling at their address to collect the card. The man has asked lots of questions about account activity and on one occasion became verbally aggressive when the call taker questioned his motives.


The courier scam is when fraudsters call and trick you into handing your cards and PIN numbers to a courier on your doorstep. There are many variations of the scam, but it usually follows this method:

  • A fraudster will cold call you on a landline, claiming to be from your bank or the police. They state their systems have spotted a fraudulent payment on your card or it is due to expire and needs to be replaced.  This is not true – Hang up your phone now.
  • In order to reassure you that they are genuine, they suggest that you hang up and ring the bank/police back straight away. However, they don’t disconnect the call from the landline so that when you dial the real phone number, you are actually still speaking to the fraudster.
  • They then ask you to read out your PIN or type it on your phone keypad. They may ask for details of other accounts you hold with the bank or financial service provider.  DO NOT give them any information.
  • Finally, they send a courier to you to collect your bank card. The fraudster will have then obtained your name, address, full bank details, card and PIN.  DO NOT engage with anyone who calls to collect your card or pin.

If you receive one of these calls end it immediately.

Protect yourself against courier fraud:

• Your bank will never send a courier to your home
• Your bank and the police will never collect your bank card
• Your bank and the police will never ask for your PIN

Please share this advice with friends or relatives who may not have access to our updates, particularly elderly parents, grand-parents, friends and neighbours. In this instance the caller claimed to be from the Met Police, but on other occasions they have said West Midlands Police.

Fraudsters have targeted the Codsall, Burntwood and Lichfield areas recently but residents in all areas are warned to be on their guard as they can target any location.

Call us on 101 to report any suspicious calls or if you have any information.

To report fraud phone Action Fraud on 0300 123 2040.

Please visit the action fraud website for more information and advice: http://www.actionfraud.police.uk/